Frequently Asked Questions
What types of grills do you repair?
We repair all major grill brands including RCS, FLO, Sunstone, SUN, Ruby, Fire Magic, DCS, Lynx, Blaze, Lion, Napoleon, AOG, Weber, and more. Our technicians are experienced with both gas and propane systems.
Do you provide grill installation services?
Yes! We provide complete grill installation services including gas line work, electrical connections, and proper ventilation setup. We ensure all installations meet local safety codes and manufacturer specifications.
How quickly can you respond to service calls?
We typically respond to service calls within 24-48 hours. For urgent repairs, we offer priority scheduling to get your grill back up and running as quickly as possible.
What should I do if I smell gas near my grill?
If you smell gas, immediately turn off the gas supply, don't use any electrical switches or open flames, and contact us right away. Safety is our top priority, and we can quickly assess and resolve gas-related issues.
What is your diagnostic fee?
Our diagnostic fee is $150, which covers a thorough inspection and assessment of your grill. This fee is separate from any repair work or parts that may be needed.
What areas do you service?
We service Austin and surrounding areas including Round Rock, Cedar Park, Leander, Georgetown, Pflugerville, Lakeway, Westlake, Rollingwood, Bee Cave, Liberty Hill, Hutto, Dripping Springs, and more.
Do you provide warranties on your repair work?
Yes, we stand behind our work with comprehensive warranties on both parts and labor. Warranty terms vary depending on the type of repair and parts used. We'll discuss warranty details before starting any work.