Terms of Service

Last Updated: July 15, 2025

These Terms of Service govern your use of Austin Grill Repair's services and website. By using our services, you agree to these terms.

1. Service Agreement

Austin Grill Repair provides professional grill repair, maintenance, and installation services in the Austin, Texas metro area. Our services include:

• Gas grill repair and maintenance
• Grill installation and setup
• Outdoor kitchen appliance repair
• Parts replacement and procurement
• Safety inspections and gas leak detection

2. Scheduling and Appointments

Appointment Booking

• Initial diagnostic appointments are typically scheduled within one week
• Service appointments are subject to technician availability
• We will confirm all appointments 24 hours in advance
• Weekend service is available for an additional fee

Cancellation Policy

• Customers may cancel or reschedule with 24-hour notice
• Same-day cancellations may incur a service call fee
• No-shows will be charged the full service call fee

3. Pricing and Payment

Service Pricing

• Labor is charged by the hour plus parts
• All pricing is provided upfront before work begins
• Minimum service call fee applies to all appointments
• Parts markup may apply based on sourcing requirements

Payment Terms

• Payment is due upon completion of service
• We accept cash, check, Zelle, and Cash App
• Returned checks will incur additional fees
• Payment plans may be available for larger repairs

4. Service Warranty and Limitations

Workmanship Warranty

• We guarantee our professional workmanship
• Warranty period varies by service type and parts availability
• Warranty covers labor for defects in our workmanship
• Parts are warranted according to manufacturer specifications

Service Limitations

• Some older grill models may have limited parts availability
• We work within each grill's design limitations
• Safety requirements may limit certain repairs
• Environmental factors may affect service timeline

5. Customer Responsibilities

Customers are responsible for:

• Providing safe and accessible workspace
• Accurate description of grill problems
• Securing pets during service visits
• Clearing area around grill for technician access
• Payment according to agreed terms

6. Safety and Liability

Safety Standards

• All work performed to industry safety standards
• Gas leak testing included with all gas-related repairs
• Safety recommendations provided when applicable
• Customer responsible for following safety instructions

Liability Limitations

• Austin Grill Repair carries appropriate business insurance
• Liability limited to direct costs of service provided
• Customer assumes responsibility for proper use after service
• Pre-existing conditions not covered under warranty

7. Parts and Materials

• We source high-quality replacement parts when available
• Part availability varies by grill make, model, and age
• Custom fabrication may be required for discontinued parts
• Parts warranty follows manufacturer specifications
• Customer approval required before ordering expensive parts

8. Privacy and Data Protection

Customer information is handled according to our Privacy Policy. We maintain service records for warranty and business purposes.

9. Dispute Resolution

• We strive to resolve all customer concerns promptly
• Disputes should be reported within 30 days of service
• Good faith efforts will be made to resolve issues
• Texas law governs all service agreements

10. Changes to Terms

These terms may be updated periodically to reflect changes in our services or legal requirements. Continued use of our services constitutes acceptance of updated terms.

These terms are designed for general service agreements. For specific legal compliance, please consult with a qualified attorney.