Privacy Policy

Last Updated: July 15, 2025

At Austin Grill Repair, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address
• Service Information: Grill make/model, repair history, and service preferences
• Technical Information: IP address, browser type, and website usage data
• Communication Records: Messages, calls, and correspondence with our team

2. How We Use Your Information

We use your information to:

• Provide grill repair and maintenance services
• Schedule appointments and communicate about services
• Send service reminders and maintenance tips
• Process payments and maintain service records
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With trusted service providers who assist in our operations
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Service records may be kept for warranty and business purposes.

8. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Request deletion of your information
• Opt-out of marketing communications
• File a complaint with relevant authorities

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date.

This privacy policy is designed to comply with general privacy requirements. For specific legal compliance, please consult with a qualified attorney.