Frequently Asked Questions

Labor is charged by the hour plus parts. We provide transparent pricing before any work begins so you know exactly what to expect with no surprises.

Our service call includes a complete diagnostic evaluation, identification of all issues, safety inspection, and a detailed explanation of recommended repairs with upfront pricing before any work begins.

Yes, we charge a diagnostic fee for our professional evaluation. This fee covers the technician's time, expertise, and travel to your location. This is a separate service charge for the time spent diagnosing your grill.

We accept cash, check, Zelle, Cash App, and Venmo for your convenience. Payment is typically collected upon completion of the service.

Initial diagnostic typically takes about a week to schedule and complete. If parts are needed, a second repair appointment will be scheduled once parts are received.

We serve Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Lakeway, Leander, Westlake, Bee Cave, Spicewood, Marble Falls, Dripping Springs, and surrounding areas within 125 miles of Austin.

Yes, we prefer someone be home during the service call for safety reasons and to explain the repair process. We can also discuss recommendations for maintaining your grill.

Please clear the area around your grill and ensure easy access. Turn off gas supply and let the grill cool completely if recently used. Remove accessories or covers.

We repair all major grill brands including RCS, Fire Magic, DCS, Lynx, FLO, Ruby, Sun, Napoleon, Blaze, AOG, Weber, Lion, Sunstone, and many others. Our technicians are experienced with both high-end and standard models.

Common causes include faulty igniter systems, clogged burner ports, gas flow issues, or problems with the gas regulator. Our technicians can quickly diagnose and provide the appropriate repair solution.

Low heat issues often result from clogged burner tubes, gas regulator problems, blocked air shutters, or worn-out burners. We'll inspect all components to restore proper heat output and recommend necessary repairs.

Call us immediately if you smell gas when the grill is off, see yellow or orange flames (should be blue), notice rust on gas connections, hear unusual sounds, or if the grill won't turn off properly.

We strive to use OEM parts whenever possible for optimal performance. When OEM parts aren't available, we use high-quality aftermarket alternatives that meet or exceed original specifications.

Absolutely! We guarantee all our grill repair work and use only high-quality replacement parts. Our experienced technicians ensure your grill is restored to optimal working condition with reliable repairs.

Yes! We specialize in repairing older and discontinued grill models. Our extensive experience and parts sourcing network often allows us to find solutions even when manufacturers no longer support older models.

Yes, we provide complete grill installation services including gas line connections, electrical work, and proper ventilation setup. We handle everything from basic grill installation to full outdoor kitchen design.

We recommend professional maintenance at least once per year, or twice yearly for heavy users. Regular service helps prevent major problems, ensures safe operation, and extends your grill's lifespan significantly.

A tune-up is preventive maintenance including inspection and minor adjustments to keep your grill running optimally. A repair addresses specific problems or broken components. Regular tune-ups help prevent costly repairs.

Yes! We offer new grill installation services and can retrofit new grills into existing outdoor kitchen setups. We handle the removal of old units and proper installation of new grills, including gas line connections and ensuring everything fits perfectly in your existing outdoor kitchen space.